What Is the “Mffam” Policy? by Tomte

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Sed ut perspiciatis unde.

Here are some frequently asked questions potential members (and the public) often have about
NearlyFreeSpeech.NET and our services. If you wish to restrict the list of FAQs to only those containing
certain keywords, enter them below. Otherwise, all public FAQs will be displayed. (Our members have a
much more detailed FAQ accessible via the
member interface. Non-members can peek at that here.)

General Questions

Policy Questions

Technology Questions

Login Questions

Non-Member Questions

General Answers

What’s the most important thing to know about your service?
NearlyFreeSpeech.NET is a do-it-yourself service, designed to allow experienced webmasters and people who are strongly self-motivated to set up low-cost hosting by only paying for services they actually use.

Support is a great example of a high-cost service that’s typically bundled into hosting offerings. But it’s also a great example of a service that most of our members don’t use and don’t want to pay for. As a result, our system is designed to be used without individual private support, and our baseline membership does not provide it. Nor do we offer “pre-sales” support; it’s up to you to figure out if our service is a good fit for your needs. (Meaning that if you email us almost any question prior to signing up, there’s no one here being paid to answer that, so you’re going to get a link to this FAQ entry in reply.)

If you do want support, we do provide a wealth of documentation, self-support and community-support options. There is also a higher-cost subscription membership available that offers limited individual private support via email and our website. But this doesn’t change the do-it-yourself nature of our service: individual support provided to subscription members is limited to guidance, you’ll still have to do all of the heavy lifting yourself.

This means that if you don’t want to pay for individual private support, you don’t have to. But it also means that if you don’t pay for it, you won’t get it.

If one of those options works for you, great! If, on the other hand, you’re looking for a more “high contact” approach to support or if you’re looking for someone to create or manage a site for you, that’s absolutely fine, but a do-it-yourself service like ours may not be the best fit for your needs.

To put it another way, some people change their own oil. Some people pay a mechanic to do it because although they could do it themselves, they want to spend their time another way. And some people pay a mechanic to do it because they just want their car to work and the details don’t interest them. NearlyFreeSpeech.NET is a service for people who want to change their web site’s oil.
What’s the most common mistake people make while signing up for NearlyFreeSpeech.NET?
The most common mistake people make while signing up for our service is disregarding the unique one-to-one relationship between a person and their membership.

Your membership represents you as an individual. As it says in bold print on our signup page, you may only have one membership, you may not create a membership for anyone but yourself, no one but you may access your membership, you can’t transfer your membership to another person. (Transferring some or all of the services on your membership to another member, on the other hand, is dead easy. So is sharing things if you have more than one person who needs to be involved.) You must also use your individual, real name on your membership.

These warnings and policies are there for a reason. When people don’t follow them, then sooner or later problems result.

Don’t: create memberships for other people.
Do: host their stuff for them on your membership or get them to do it themselves.

Don’t: tell us your real name is “Company Inc.” or “Organization Webmaster.”
Do: create an account for the organization on your membership.

Don’t: create a second membership for a new project or customer you want to work on.
Do: create a second account instead.

Don’t: give your login credentials to somebody so they can help you or share responsibility.
Do: have them create their own membership and give them adjunct access to your site or
share your account with them.

Basically, all we ask is that you don’t pretend to be someone else. If you do, it will eventually result in problems. You may find yourself unable to log in, unable to make payments, or your membership may wind up in the hands of someone who has no idea what they’re doing. Those problems are fixable (as long as the person whose name is on the membership is still around) but it’s pretty certain they won’t crop up on a day when you’ve got plenty of spare time and nothing better to do.
Why do I have to enter my real/legal name when creating a membership?
We don’t have very many rules, but providing your real/legal name on your membership is one of them, and we do take it seriously.

If you lose access to your membership, the first step in our recovery process is providing a government-issued photo ID matching the name on the membership. For that to work, we need your legal name. If you entered a fake name or an organization name or “Thus-and-such Webmaster” when you signed up, you’re typically screwed.

If you real name and legal name differ, we ask for both. We’ll set the legal name aside for ID verification and use your real name for all other purposes.

We’re absolutely fanatical about our privacy policy. We won’t give your name to anybody unless somebody shows up with a judge’s signature. In some cases, not even then. If you don’t trust us with your name, you probably shouldn’t trust us with your content.

Requesting a real/legal name also helps people avoid the most common signup mistake.

If you sign up with a name that isn’t a person (i.e., a club/company/organization/role name), or if we have any other reason to believe you’ve given a false name, we will ask you to fix it. If you refuse, we’ll ask you to show a photo ID matching the name you provided (if we’re not sure). If you don’t, we may be forced to suspend your ability to make further deposits and eventually terminate your service.

If you are an existing member who has given us an incorrect name, please see this entry in the Member FAQ to fix it before it’s too late.
Can I beat your pricing if I get my own VPS?
Maybe. We aren’t out to provide the cheapest possible service. In fact, we have absolutely no interest in doing so. Our goal to is to provide a high-quality service at a fair price, and make it scale so we can put that service in the hands of as many people as possible, many of whom couldn’t otherwise afford it.

With that said, the most common reason people feel that we’re more expensive than an alternative is that they are comparing us to a different type of service.

We provide a fully managed environment, including frequent security updates, careful performance tuning, and 24×7 response to crashes and outages for everything underneath your code. The tools you need to build your site are already there, ready to be used and customized however you want. We have dedicated infrastructure to build a constant stream of updates, more infrastructure that runs regression tests on those updates to make sure things are working before they get to you, then we let you pick just how aggressively you want those updates applied.

With an unmanaged VPS, the provider maintains the hardware (hopefully), but doesn’t care if your VPS is up or down. The full responsibility of installing and maintaining the OS, the system configuration, all the packages and utilities, and the entire application stack falls on you. Every critical security update. Every urgent kernel patch. Every weird error in the system log. Every crash in the middle of the night. Every traffic surge. You have to know about it, you have to know what to do about it, and you have to do it. Often on a deadline. And that responsibility never goes away. It never even takes a day off.

Occasionally, people comparing us to a VPS zero-value that, because it hasn’t occurred to them, or because they plan to do it themselves (some of it, anyway — system administration is a well-paying full-time job) and haven’t placed a dollar value on their time. But VPS providers sure don’t zero-value it. The price difference between an unmanaged VPS and a fully-managed VPS from the same provider is often $50-200/month. Already, our pricing looks a lot better!

Second, the lowest VPS deals come from brand new providers who lose money on every sale. They’re buying market share by selling below their cost. We don’t compete with them on price. We just wait for them to go out of business.

Third, VPS providers use all sorts of tricks to make it seem like they’re providing a lot more than they really are. Hopefully you’re already convinced, but if you’re in the mood to keep reading, the rest of this FAQ entry contains a partial (but long) list of such tricks and what we do differently.

VPSs and RAM:
- A fair bit of the RAM in a VPS goes to the kernel. Behind the scenes, providers use a technique called memory deduplication to sell the same memory to 100+ VPS customers on a single machine. We don’t charge you for kernel memory at all.
- If you want your application to perform well, you’ll need a fair amount of memory for disk cache. For a nontrivial application, usually 25% or so of the total memory, although the system will always try to use as much as it can. With a VPS, that comes out of the RAM you’re paying for. At NearlyFreeSpeech.NET, it does not.
- The memory a VPS provides you is a limit. You can’t exceed it. If your VPS runs out of RAM, when you get a surge of activity, it won’t be able to scale and may as well be down. That means you have to pay for the most memory you’ll ever need to handle the highest load you anticipate ever having. The other 99% of the time, you’re still paying for all that RAM, but it’s sitting there unused. We charge you for the memory you’re using right now. If you need more, it’ll be there, if you need less, you don’t pay for what you’re not using.
VPSs and storage space
- Modern filesystems require at least 15-30% slack space to perform well, so that comes right off the top of a VPSs storage allocation. We only charge for the space you’re actually, currently using. If you delete files, your bill goes down.
- Then you install the whole OS into it, eating up even more. (And in the background, they quietly deduplicate that too, so they can sell the same disk space over and over.) We don’t charge you for the space used by the OS, the system tools, utilities, and development tools (or the entire application stack, if you use one of the ones we provide, like PHP).
- You have to leave room for growth. It’s not unusual to see a VPS with only 10-15% of its allocated disk space actually used by application data. Here, the space will be there if you need it, but there’s no need to pay for it until you do, or after you’re done with it.
- VPS storage usually isn’t backed up by default. That costs extra and is often a “last backup only” approach. Our storage pricing for sites includes extensive, frequent snapshots and backups — onsite and offsite — at no additional charge. (If you need a restore performed, that takes a human, so there is usually a small charge for that at that time.)
- At most providers, storage is directly connected to the machine hosting a VPS. That’s good for performance, but not so good for reliability. If the machine hosting a VPS dies, well, see above about backups. We use redundant network storage built entirely from SSDs with no single point of failure for all member sites and MySQL data.
VPS overselling
- VPSs often measure CPU based on “virtual” CPU cores (“vCPUs”). As with RAM, there are a lot more “vCPUs” in VPSs than there are actual CPUs in the machine running them. If too many people try to use them at once, things slow way down, and there’s usually no way for you to figure out why. With us, most sites don’t pay for CPU at all, but those that do pay only for what they’re actually using at that moment.
- VPS providers rarely support live migration. If you’re on a heavily-loaded server (or the server crashes) at a cheap VPS provider, tough luck. Decent providers will tell you a server is overloaded and offer to move you, but without live migration, that means a long downtime while they copy your disk images around. NearlyFreeSpeech.NET uses dynamic load balancing directly informed in real time by the same resource metrics used for billing. If a server gets overloaded here, load automatically shifts. If it’s still (or very) overloaded, somebody gets paged to check it out or allocate extra hardware for it if needed. If a server goes down, affected sites automatically migrate to other servers within about 60 seconds.
- Check the VPS provider’s Terms of Service for words like “excessive resource usage.” If you find them, it’s often code for “if you actually try to use what you paid for for any length of time, we will promptly put a stop to that.” Here, charging only for the resources we actually provide creates a financial incentive for overprovisioning instead of overselling.
We are not trying to say all VPSs are bad, or even that they’re all a bad deal. There are some applications where a VPS is a better fit than our service. And if you don’t need or want all that we provide, and don’t mind doing a lot of work yourself, a low-end VPS may save you some money. But in an awful lot of cases, for sites big and small, we provide an excellent value that no VPS can match.
How much does the average site really cost?
We have recently changed our pricing, and so we cannot currently offer good statistics for this. They will return in a few months. Until then, we recommend using our Pricing Estimator tool to get an idea of what your hosting costs might be.
Do you provide email hosting services?
No we do not.

We do, however, provide email forwarding service. You can set up as many different addresses at your domain as you like, specifying where each one should be forwarded and/or use “catchall” forwarding to send everything to a single address.

This service only handles inbound mail, and only forwards it. You will have to make other arrangements for a mailbox to receive the messages, and to send outbound mail.

For that, the first choice, and often the best one, is to use the email account(s) provided by your ISP for this, but there are other options. Many of our members choose to use email services like
Gmail or whatever Microsoft is calling their email this week.
Is your service easy to use?
No.

Compared to the endless parade of hosts that provide tons of “one-click installs,” one-size-fits-all web site templates, unlimited toll-free telephone support, and cookie-cutter control panels, our service is arcane and complex. We consider this a positive.

Our service is designed for people who are comfortable with Unix-based web hosting, including manipulating MySQL and files using command line tools. To get good results for nontrivial sites, our members need to understand how Unix file permissions and ownership work, and how they apply to a secure web hosting environment.

We do provide extensive documentation, including a massive FAQ, that addresses a large number of the most common inquiries we receive. Because we employ neither “canned answers” to inquiries for support nor underpaid “tier 1” support personnel to give them, we do tend to refer people to the documentation when their questions have detailed and complete answers there.

But if our systems are working properly, we expect that most of our members should never need to contact support. By extension, they should not have to pay extra to maintain a staff of people they never use. Consequently, our free technical support is extremely limited and is provided primarily through our community forum. The primary option for those seeking individual support (subscription membership) costs extra and even that has fairly strict limits as far as how much help we can provide.

We have found that most of our successful members are those who have previous experience with web hosting. This is, however, a gross generalization. We have plenty of members who have made amazing sites starting from ground zero because they are strongly self-motivated and learn well independently. It’s cool for us to watch them learn, too.

If you are not comfortable that you already have the knowledge and experience outlined here, and you do not particularly want to acquire it, that’s a perfectly valid position, but it means that using our service may be an exercise in frustration for you that is best avoided.
Do you provide DNS hosting services?
Yes! Our DNS service meets most simple DNS and email service requirements for the average website. NearlyFreeSpeech.NET DNS supports most common resource record types (A, AAAA, CNAME, MX, NS, SRV, TXT, and PTR).
How many web sites can I host with a NearlyFreeSpeech.NET membership?
Our system is very flexible in this regard. Each membership can have one or more accounts. Each account can have one or more sites. Each site can have one or more domain names. For many people, this means one membership, one account, one site, and one domain name. For many others, it gives them the power to be as creative as they want, and to pursue several different goals.

Whether you spread your websites across multiple accounts or keep them all in one is completely up to you. Support for multiple accounts allows people who have sites for different reasons, such as business and personal, to keep the finances separate if they choose to do so.
Do you register domain names?
Yes we do.

See this page for full information about our integrated domain name registration services.
How will I know if my account is about to run out of funds?
Our system will send you email (or, optionally, SMS) reminders when your account is running low on funds (and of course it will let you know if you run completely out). The reminder levels come pre-configured at $5.00 and $1.00, but you can add, change, or remove them at will.
Why do you only offer prepaid service?
We do this for several good reasons:
1. This allows you to limit your exposure. If for some reason your website spins out of control, you won’t open your mailbox and find a $1,000 bill. It’ll burn through whatever you have on deposit and then shut down, allowing all of us to work together to find and fix the problem before it gets out of hand. Your liability can never exceed the amount of money you have on deposit.
2. Holding a deposit also helps us limit our exposure. By holding the funds for a site in advance, we ensure that nobody ever incurs charges for services they can’t pay. If we didn’t do that, your costs would go up because our members would ultimately have to pay to cover the costs of all the other people who defaulted.
3. Maintaining accounts lowers our overhead. We don’t have to send out bills, past due notices, or go to collections. That’s one more unnecessary thing you don’t have to pay for, meaning your costs stay low.
4. It means there is no list of credit card numbers or bank accounts waiting around for hackers to find.
My web designer says I should use somebody else instead of you. What do you say?
We say: go visit somebody else’s website. Look for their affiliate program. Find out if your web designer is getting a kickback for referring you. Some providers pay 10% or more every month.

Affiliate programs make it difficult for a web designer to make objective recommendations about what’s good for your business. So good web designers generally don’t participate in affiliate
programs, and you can rely on their advice. We don’t have an affiliate program, so when someone recommends us, you can be comfortable that it’s because they like us and think we’re a good fit for you.

On the other hand, good designers like to use the tools they know will give good results. Maybe your designer has had good luck with somebody else in the past. Maybe somebody else has a system that your designer is already very familiar with. In a case like that, sometimes it’s better to go with somebody else. We’ll be here if you need us.
Do you price-match your competitors?
No.

Our pricing plan is designed to be fair to you and fair for us. It represents our actual cost to provide the service. In the case of resources, for instance, this is literally true: all revenue from resource charges is channeled directly into the acquisition and maintenance of hosting hardware. And by “hardware” we don’t mean a Hummer with a sexy custom “NearlyFreeSpeech” wrap on it.

Our pricing plan is simple and straightforward as well as very competitive. You pay for what you use, and you don’t pay for what you don’t use. That’s all there is to it.

Prices that appear better than ours fall into two categories: big bundles and temporary loss leaders. Our thoughts on big bundles are detailed elsewhere. As for loss leaders, as long as the hosting business exists, there will be somebody offering free or below-cost service because they think adding customers is more important than building a sustainable service. Competing on price with every free-today-gone-tomorrow hosting provider that comes along would simply guarantee that we’d lose what really makes our service the best deal: its simplicity, honesty, and sustainability.
How can you make money at these prices?
It’s not easy. For one thing, we keep overhead to a minimum. No fancy multi-acre Silicon Valley office palaces with slides and wandering masseurs here. No business development teams. No commission-driven sales force.

Also, we try to avoid doing stupid things that make no sense just because we heard someone else made a lot of money that way. That really helps.

This is not a loss leader, a limited time offer, or restricted to only certain people. This is our business model, and it works.
What is the minimum deposit?
Our system will attempt to allow any reasonable deposit.

There is no minimum balance needed to create a site, but your balance must be at least $0.01 if you want it to work. :-)
Will you design my web site for me?
No, we will not. Our design skills are horrifyingly bad anyway. We like to stick to what we’re good at, which is hosting sites, not creating them.
Do you offer collocation, dedicated servers, or VPS services?
No we do not.

There’s no other way to put it: we’re complete control freaks. Our policy is simple: if we don’t have a remote-controlled explosive collar welded in place around your neck, we don’t give you root on our network. Since there are currently no commercially-available remote-controlled explosive collars licensed for public use, we don’t give you root on our network.

This is very good from a security and reliability standpoint, but it does rule out offering these sorts of services.

However, our hosting services have gotten more and more powerful over the years, to the point where you can do pretty much anything on our service that you can do with a VPS, dedicated server, or colo, as long as it’s web-based. If you’re under the impression you need a VPS or dedicated server to run your web site, try asking about it in our forums, because there might be a better way.

The notable exceptions to this are due to legal restrictions rather than technical ones. For example, handling credit card numbers directly on your site. (We recommend using a third-party service run by security experts instead. That’s what we do.) Similarly, if you are handling regulated health information, there really is no alternative to a provider that can offer HIPAA-compliant hosted services (and, regrettably, the massive associated expense).
What happens if I get slashdotted/reddited?
Typically, not much. Our system includes dynamic load-balancing and scalability so it can adapt quickly to dramatic changes in your traffic levels. (It is possible to create a site that’s so inefficient that it can’t keep up no matter what we do, but that’s pretty rare.)

A major “slashdotting” (or insert the surge site of the week here) of a site hosted on our service will cost you (on average) less than $10, one time. There’s no higher-tier pricing to get permanently pushed into, and we won’t cancel you for having something to say that people actually want to hear.

This happens to one of our members about once a week, so you can bet we know how to handle it. Or rather, our systems do. Our load-adaptive clustering technology is at its best when handling demand surges, and our pricing is at its best when you’d prefer not to be billed based on a 1% event the other 99% of the time.

Note: Our service is based on science, not magic. It will not make slow sites run quickly, nor will it make sites scale if they aren’t built for it. Your site must be able to complete requests at the same rate they come in. If it cannot, for whatever reason, then there is nothing our system (or any other) can do; you’re gonna have a bad time. Please take this into account when designing sites intended for high traffic levels.
What if I want to set up a web site but don’t have a domain name / don’t want to fool with DNS?
When you create your website on our service, you will be asked to give it a “short name,” which is a brief one-word name for your site that must be unique across our entire service, and we give you a built-in hostname based on that.

For example, if you choose example as your site’s short name, you will always be able to access it as http://example.nfshost.com/.

If you don’t want DNS or a domain of your own, you’re welcome to use this name for your site at no additional cost. If you do use a domain of your own, then having your site available under this alternate name may help you troubleshoot any problems during the setup process, as well as provide a backup if there is ever a problem with your domain.
Why don’t you have a free tier?
Because the servers we buy and the bandwidth we obtain are very competitively priced, but they still do cost money, as do the skilled professionals that run them.

We get this question from two different angles. First, there are always people who just want something for nothing. We don’t have much to offer those people.

The second angle comes from people who would like to see us offer some sort of ad-sponsored free service. There are two primary reasons we have not pursued that:
1. If it were possible for us to sell ad space on your site and make money from your hard work, wouldn’t that be us ripping you off? You are welcome to sell ad space on your site, if you wish, and you are the only person who should profit from that. If you want to try this out, Google AdSense works with our service. Knock yourself out.
2. Accepting sponsorship for a site places additional constraints on the content of that site. If we did this on any kind of scale and were dependent on that revenue, the sponsors would gain enough influence over us to potentially force us to censor our members. That’s unacceptable.
Finally, we would encourage you to remember the time-tested truth about free services on the Internet: if you’re not paying then you’re not the customer, and if you’re not the customer then you’re the product. And if that doesn’t put you in mind of the mental image of a herd of cows milling around outside a slaughterhouse, well, we admire your optimism.

Our customers are not advertisers, not venture capitalists, not the government, and not public opinion. Our only customers are our members.
What’s the difference between bandwidth and storage?
Of the two, storage is easier to understand. Just like you, we have hard drives (except larger and probably more expensive) and we store the files that make up your site on them. Storage refers to how much space those files take up. Storage billing is measured in units called megabyte-months, which refers to one megabyte stored on our system for one month.

Bandwidth, on the other hand, refers to the amount of data that is sent out when people visit your site. Bandwidth is measured in units of gigabytes. If your page (including any graphics and such that may go with it) takes up one megabyte of space, then about a thousand people (1024 actually) would have to download the whole thing to get to a gigabyte of bandwidth, and that’s what you’d be billed for.
Why doesn’t your website look like other hosting provider sites?
It’s simple. We don’t want to confuse people into thinking we’re anything like other hosting providers. Our simple, text-based layout is designed to load fast, to be easy to use, and not to try to distract you from making an informed decision about us. As if that’s not enough, we also think Jakob Nielsen is pretty cool.

So, sure, we could follow the crowd and get stock graphics of impressive racks of equipment and inspired-looking people staring blankly into space. We’ve even been told we can’t possibly be taken seriously as a hosting company unless we have them. But we’re not buying. Those other companies can keep the sort of people who make hosting decisions based on how cute the model on the home page is. Our members are way too smart for that, and that’s just how we like it.

And psst, we’ll let you in on a little secret. Not all of our servers are the same color. Scandalous, we know.
Are your domain registration services intended for general-purpose usage?
No, our domain registrations services are provided on a cost-recovery basis as a service to our hosting members, and are not intended to be used as a standalone product. We are not, nor do we have any interest in being, a general-purpose domain registration provider.

Consequently, while we do not impose any restrictions on the use of our domain registration and RespectMyPrivacy.COM services, our system is specially designed to facilitate use of registered domains with our hosting services. If you wish to use these services for other purposes, you are welcome to do so, with the following caveats:
- it may require additional effort on your part to set up,
- our prepaid balance model is not optimized for domain-only usage, and
- we will not be able to provide technical support for usage of domains in conjunction with third-party services.
What if my web site gets attacked?
This is a tough question. We do host websites that get attacked by a wide variety of different methods. However, the variety is so wide that there is no “typical” attack scenario or “average” outcome that we can offer as an example.

At any given time, our network is typically experiencing between zero and three denial-of-service (DOS) or distributed-denial-of-service (DDOS) attacks. Most are short, lasting only a few minutes or hours, but the longest lasted for over a month. Most are not service-disrupting, but occasionally they can render a member site inaccessible, and rarely, if they are significant enough, large-scale DDOS attacks can sometimes briefly disrupt our entire service. (This is equally true of all web hosts.)

To help protect our members’ sites, we employ a large number of passive network features like connection filtering and firewalls. These are generally very effective against the everyday attacks we most frequently experience. When attacks go beyond the simple, an active response by NearlyFreeSpeech.NET personnel is typically required. Our active response to attacks on member sites (or on our service itself) is roughly proportional to the square of the disruption caused; our response escalates very quickly as attacks become more severe. Thanks to our long experience in the area, we have a wide arsenal of tools that can be dynamically employed or tuned to help mitigate serious attacks. We take keeping our members’ sites online very seriously!

Having your site attacked does sometimes consume resources, e.g. bandwidth, that we charge for. The cost of such an attack depends on the type, scale, and duration of the attack, as well as in large part on your actions before and during the attack. Since these factors are not under our control, vary widely, and cannot be accurately predicted, we will not under any circumstances attempt to estimate what the financial implications of a hypothetical attack might be. If you want such an estimate, simply figure out the bandwidth that would be used based on the size of your site and the anticipated volume of requests.

However, since our service is paid in advance, you always have complete control over your maximum financial liability simply by controlling the balance of your account. If you feel your site is attack-prone and you are primarily concerned about costs, we encourage you to maintain a low account balance to limit your exposure. Then, if a situation arises, you will be able to make an informed decision about your best course of action before incurring any significant expenses. If you feel your site is attack-prone and you are primarily concerned about availability, we suggest that you maintain a larger account balance and customize our account balance warning feature to notify you if your expenses spike in an abnormal way.

Our service is based on personal responsibility. Although our TACOS ensure that you have broad discretion in choosing what to say on your site, if you choose to say something controversial then you must be prepared to be first in line to bear the consequences. We will not indemnify you or waive any costs you incur arising from an attack on a site you host; we are a hosting provider, not an insurance provider.

In all cases, if you are concerned about your site being attacked, you are your own first and best line of defense. You should design a site that is lightweight and fast-loading so that it remains available under heavy load and minimizes bandwidth cost.

If you run into a problem with someone attacking your site or trying to bleed your funds dry, please feel free to contact us. It is absolutely not our intention to sit back and laugh while someone drains your account, whether your site content provoked the attack or not. In some cases, we can block obvious troublemakers and certain types of attacks so they will not reach your site. But since you are the site operator, we will expect you to take all reasonable measures to protect yourself first. Example 1: If someone is posting rude comments on your forum site, you will need to use your forum’s blocking features to handle it. Example 2: If someone writes a script to repeatedly download the largest static banner graphic on your site, we may be able to block their IP address for you.

With all that said, it’s worth noting that most sites will never be attacked directly and have absolutely nothing to worry about in this area. Even given our libertarian TACOS, fewer than 0.1% of our hosted sites have ever been targeted by noteworthy attacks.
Is your service only for controversial or extreme websites?
Not at all! It’s true that our libertarian attitude toward personal responsibility attracts a handful of controversial websites, some of which make a person wonder, “Ok, sure, you can say that, but why?” However, the vast majority of sites we host (greater than 99.9%) are perfectly ordinary blogs, forums, wikis, and personal pages run by people just like you.

For the bulk of our member base, the “fringe” web sites we host frequently serve as the proverbial canary in the coal mine: they act as our global censorship early warning system. As long as the fringe sites can remain online, we can all be confident that the rest of us with more moderate views have real freedom to express ourselves. When people (or governments) attack such sites or attempt to get them shut down, we learn more about what legal and technological techniques we need to use to keep your site protected.

NearlyFreeSpeech.NET isn’t necessarily about saying something controversial. In a lot of cases, it’s merely about knowing that if you need to someday, you won’t find out that your freedom to do so atrophied away while you weren’t looking.
Should I set up my new small business website at NearlyFreeSpeech.NET?
NearlyFreeSpeech.NET provides our members a very specific service: it is designed for people who want to tinker with their website at a very low level and squeeze every last drop out of it. We are in some respects similar to an auto parts store, rather than a mechanic. NearlyFreeSpeech.NET will sell you an alternator for your ’72 Impala*, but both the responsibility to determine that the ’72 Impala needs an alternator, and the job of installing it remain with the customer. All the knobs, tweaks, options, and flexibility we provide can become a real frustration for a person who just wants to be done already.

Furthermore, as a small business ourselves, we understand that one of the keys to success is for the principals to spend as much time as possible focusing on the high-skill areas and as little time as possible on “have to” stuff, including accounting, legal issues, and maintaining web pages. Every minute that we spend on something that we’re barely competent or outright bad at is a minute we’re not spending leaving the competition in the dust. Thus, we try to outsource as many of those tasks as possible so we can focus on doing what we’re actually good at.

For that reason, in general, we find it difficult to recommend our service to new and small businesses; the do-it-yourself nature of our service and the limited support that entails can be anathema to someone who really needs to be spending their time somewhere else. So it’s often better to pay (a lot) more and get a turnkey solution. But there are two exceptions to this:

First, for a lot of businesses these days, the website is the business. If you’re a high-tech person trying to build a small business around a dynamic web site and you need advanced control over the programming and site configuration, as well as excellent speed and scalability at minimal cost, NearlyFreeSpeech.NET may well be perfect for you.

Second, the economic realities of new businesses often dictate that the owners have to do some of the things that are outside of their core skills. If money is tighter than time and the alternative is not to have a site, the ability to create a site at NearlyFreeSpeech.NET for pennies may be priceless, even if it takes a little more work.**

*As long as your ’72 Impala supports HTTP and is hosted on our service.

**But don’t expect to see any “NearlyFreeSpeech.NET: It’s better than nothing!” marketing campaigns.
Will you pre-approve my web site content or proposed use of your service?
No.

We don’t have the resources to review content. We can’t provide legal advice. And we don’t offer a service that is intended to (or, by any stretch of the imagination, could) protect our members from everything they might bring upon themselves by what they choose to do.

If you are concerned that you might encounter problems with the content you want to publish or how you want to use our service, we’d strongly advise that you consult an attorney familiar with such issues.

Free speech is not just a right; it’s also a responsibility. Each member must be willing to accept the consequences of their actions and should not expect us to do so for them.

For your reference, here are links to the relevant fine print:
- Terms and Conditions of Service (TACOS)
- Privacy Policy
- Abuse
How much will my site cost to host with you?
This is a question only you can answer. Sites are billed based on the resources they consume (bandwidth, storage, and CPU/RAM). The cost is therefore based on the size and popularity of your site, as well as any optional features of our service that it uses (like domain registration or MySQL).

We don’t know any of those things about your site, and we are not able to estimate things about your site that you don’t know yourself. If you have your own estimates or past records about your site’s size and popularity, you can use those, plus the pricing information available on our site, to estimate the approximate cost.

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