On 18th October, I purchased Steam Direct, so I can publish my game. I was granted access to the portal and I spent a week to create the steam page and upload the required promotional materials.
On 24th October, I sent my Steam Page for review and raised a request to be considered for Next Fest, having missed the deadline by 40 minutes.
The response to the request, I received from one of the support staff was “A chargeback was initiated recently for your purchase and we have banned your partner account.” on 25th October. Also my Steam page was approved, though I was locked out of it.
– I had full access to the portal for a week then suddenly, they locked my account without any notice.
I thought it being a mistake I assured them that I haven’t initiated a chargeback and showed them my bank statement which clearly reflected the deducted amount as “Settled”. However I told them: “If you are sure that there is a chargeback then kindly share the report or transaction statement from your end, so I can talk with my bank.”
In response they did not send me any statement but said “Unfortunately that money was not sent to Steam, our finance team recommended that you contact your bank directly to see why it was not sent.”
– Be