Home automation company Insteon appears to have quietly shut down without warning. The abrupt service termination left users with broken smart home setups and plenty of questions.

A PCMag reader, who has an Insteon hub and several dimmer and appliance plug-in switches, directed us to a forum post on openHAB.org in which multiple people were complaining about losing access to their Insteon hubs, which now display a solid, red LED.

Despite Insteon’s status page claiming “All Services Online,” the company’s own forums are down. It has not posted to its Twitter or Facebook accounts since last year. The company’s final blog post—which looks to have been published near the start of the pandemic (and is ironically titled “We’re Keeping the Lights On”)—promises lasting support for its smart home system