Parahelp
The AI support agent for software companies
$130K – $250K / 0.50% – 1.00%
Location
San Francisco, CA, US
Connect directly with founders of the best YC-funded startups.
About the role
What you’ll do
You’ll build and improve the AI agents powering Parahelp–applying latest techniques, running evaluations, building retrieval pipelines, and optimizing for speed and cost.
You might be a great fit if:
- You’ve built production-grade LLM systems and agent architectures
- You have strong software engineering fundamentals and deep AI/ML knowledge
- You proactively automate your own workflow with AI tools
- You’re ambitious and thrive in fast-paced environments
- You’re always trying to move faster and find shortcuts
Our values
Before applying, please read these values and make sure you’re fully aligned with them:
- Customers first. We succeed when our customers succeed.
- Revenue growth is our key metric. Right now, companies are redefining how they work by implementing AI, and Parahelp must be the product they pick to help them. Revenue growth indicates if we are.
- Clock speed is our moat. We win because we continue to ship the best product the fastest.
- We are intense. We spend 70-80 hours a week in the office and, more often than not, work nights and weekends.
- We are shameless. We put the company’s success and priorities ahead of our own.
- We take ownership. We require everyone to care a lot – taking responsibility and following through.
- We are always learning. We truly want to become better every day.
About the interview
- First round (30 minutes)
- Coffee chat (1 hour)
- Technical deep dive + Take home (1 hour)
- Final onsite (3 hours)
About Parahelp
Parahelp is the AI support agent for software companies. Like a teammate, our agent resolves support tickets end-to-end by using a company’s existing infrastructure, including tools like Slack, Stripe, Retool, and Linear.
We’re building Parahelp because we believe context—not intelligence—will be the bottleneck for the future of AI coworkers.
Focus right now: Building an AI coworker that can fully perform the work of a human support agent at a software company.
Mission: To build AI coworkers that leverage the context from customer conversations to automate work across support, success, product, and engineering.
Our momentum:
- Launched in August 2024.
- Working with leading software companies like Perplexity, Framer, Replit, and HeyGen.
- Backed by Y Combinator, Paul Graham, Perplexity Fund, Hidden Capital, and founders of Replit, Framer, Calm, ElevenLabs, Runway, Speak, Zendesk, etc.
Parahelp
Founded:2024
Team Size:5
Status:Active
Location:San Francisco
Founders
