In March, Irene Plenefisch, a senior director of government affairs at Microsoft, sent an email to the eight members of the Washington state Senate’s Environment, Energy, and Technology Committee, which was about to hold a hearing to discuss a bill intended to facilitate the repair of consumer electronics.
Typically, when consumer tech companies reach out to lawmakers concerning right-to-repair bills — which seek to make it easier for people to fix their devices, thus saving money and reducing electronic waste — it’s because they want them killed. Plenefisch, however, wanted the committee to know that Microsoft, which is headquartered in Redmond, Washington, was on board with this one, which had already passed the Washington House.
“I am writing to state Microsoft’s support for E2SHB 1392,” also known as the Fair Repair Act, Plenefisch wrote in an email to the committee. “This bill fairly balances the interests of manufacturers, customers, and independent repair shops and in doing so will provide more options for consumer device repair.”
The Fair Repair Act stalled out a week later due to opposition from all three Republicans on the committee and Senator Lisa Wellman, a Democrat and former Apple executive. (Apple frequently lobbies against right-to-repair bills, and during a hearing, Wellman defended the iPhone maker’s position that it is already doing enough on repair.) But despite the bill’s failure to launch this year, repair advocates say Microsoft’s support — a notable first for a major U.S. tech company — is bringing other manufacturers to the table to negotiate the details of other right-to-repair bills for the first time.
“We are in the middle of more conversations with manufacturers being way more cooperative than before,” Nathan Proctor, who heads the U.S. Public Research Interest Group’s right-to-repair campaign, told Grist. “And I think Microsoft’s leadership and willingness to be first created that opportunity.”
Across a wide range of sectors, from consumer electronics to farm equipment, manufacturers attempt to monopolize repair of their devices by restricting access to spare parts, repair tools, and technical documentation. While manufacturers often claim that controlling the repair process limits cybersecurity and safety risks, they also financially benefit when consumers are forced to take their devices back to the manufacturer or upgrade due to limited repair options.
Right-to-repair bills would compel manufactures to make spare parts and information available to everyone. Proponents argue that making repair more accessible will allow consumers to use older products for longer, saving them money and reducing the environmental impact of technology, including both electronic waste and the carbon emissions associated with manufacturing new products.
But despite dozens of state legislatures taking up right-to-repair bills in recent years, very few of those bills have passed due to staunch opposition from device makers and the trade associations representing them. New York state passed the first electronics right-to-repair law in the country last year, but before the governor signed it, tech lobbyists convinced her to water it down through a series of revisions.
Like other consumer tech giants, Microsoft has historically fought right-