We exist to make customers happy by saving them time and money. The question that guides all of our actions is, “Will it make customers happy?”

We want to be proud of working on this team and proud of the experience we deliver to our customers. That all boils down to the excellence of the work that each of us delivers. Our bar for excellence must be extremely high. We hire and inspire people with a passion for excellence.

Startups are fun to work at because everybody really cares. We care because we feel personally invested and sense of personal responsibility. In other words, we feel ownership. Working with owners means things get done. When balls get dropped, somebody picks them up. We want to hire for this trait, reward it, and also structure our company with small, focused teams so that everyone can have meaningful ownership.

We have big ambitions and we value people who operate with a sense of urgency so we can achieve those ambitions. As we get bigger, keeping this sense of urgency is even more important, so we hire and promote people who share this trait.

We believe that transparency builds trust and trust helps us work faster and more effectively together.