Our operations are directly affected by the closure of these facilities and we are deeply troubled that we received zero prior notification (no emails or UI notifications). At the very least, we expect the ability to recover our data.

@Jay_Clifford we look forward to updates and (hopefully) a timely resolution.

On our end this affects as well directly our operations.
We received no email, no notifications.
I completely agree that it is unacceptable that we can’t even have access to our data.
@Jay_Clifford please provide quickly how we can achieve this data recovery.

If someone lost data and was/is on a paid plan, they should get a backup from Influx ASAP (hope they do).

As for the free plan – if you put your production servers on the free plan service – well it sucks but what are you surprised.

Is there also a way to get the backup that Influx supposedly does? Just thinking about the future

“if you put your production servers on the free plan service – well it sucks
but what are you surprised.”

This may be a reasonable statement, but it still strikes me that InfluxDB
should be making a significant effort to re-build a reputation as a responsible
and professional outfit, not only with everybody who’s been directly affected by
this, but as a brand statement in general.

Otherwise there are going to be lots of discussions in the months to come
along the lines of “how about we use InfluxDB?” “hm, weren’t those the guys
who turned off a server and deleted a whole bunch of people’s data?” “oh, yeah

Antony.

I agree and didn’t want to sound like Influx didn’t do anything wrong – the way it was done wasn’t good example for others and I’m really curious how they gonna resolve that.

I received a response from their support and it’s hillarious.

TLDR: “We don’t plan to delete your data again in the forseeable future”

Full quote: “You can sign up for a new account here InfluxDB Cloud using a different region. We want to assure you that there are no more scheduled shutdowns planned. Therefore, once you have created the new account and begin writing to it, we do not foresee any data loss going forward”

Hi all, please see the official response from Paul with regards to the situation:

What happens now?

Our engineering team is looking into whether they can restore the last 100 days of data for GCP Belgium. It appears at this time that for AWS Sydney users, the data is no longer available.

Users can reach out to our support team (support@influxdata.com) and we will begin the data retrieval and recovery process.

Paul has posted this personally in the Slack channel here. If you have questions about the next steps please comment there.

I will pick this thread back up in the morning.

Again my apologies to those that have been affected by the situation.

I have jus