Current software is static. It’s been built a particular way, with specific interfaces, and, if you don’t like them, tough luck. That’s specially true for ERPs: you have to translate your problem, your goal, your way of thinking into whatever set of filters, dropdowns, and inputs the software sees fit to provide for you.

It doesn’t have to be this way. Imagine, instead, a world where software adapts to you. A world where, when you receive an email from Ned Neverpleased asking for an urgent quote for frozzles, your computer shows you exactly how many frozzles you have left, what the going rate is, and how much you’re allowed to discount for Ned. A world where, if your shift employee Tardy Noshow tells you he can’t make his shift on Monday after all, your computer creates an updated schedule, and, when you approve it, fires emails to your more reliable employees so they can show up.

This world isn’t quite here, but it will be. Generative AI will lead to a new breed of software that adapts to you. At Lumina, we call this adaptive software. This will have greatest impact on ERPs — large, bloated, frustrating software that has successfully avoided recent fads like user-centred design and delightful experiences. Operations teams will finally be able to set up automations and manage their business without having to manage a maze of compl