Hi HN,
I’m the founder of a SaaS platform called CommandBar (YC S20). We’ve been mucking around with AI-related side quests for a while, but recently got excited enough about one to test it with some customers. Results were surprisingly good so we decided to launch it.
HelpHub is AI chat + semantic search for any website or web app.
You can add source content in 3 ways:
-Crawling any public site via a URL (e.g. your marketing site or blog)
-Syncing with a CMS (like Zendesk or Intercom)
-Add content manually
The chatbot is then “trained” on that content and will answer question’s based on that content only, not referencing directly the knowledge.
The output is an embeddable widget the contains two things: the chatbot interface for user’s to ask questions, and a search interface for users to search through the content the bot is trained on directly (as well as view source content).
You can play around with a demo on some popular sites here: https://helphub.commandbar.com
Some features we added that make it better IMO than just chat:
-Suggested questions (based on the page the user is on and their chat history)
-Suggested follow-up questions in a chat response
-Ask a question about a specific doc
-Recommend content based on who the user is and where they are
Would love to hear feedback (not lost on me that there are other chatgpt-for-your-site products and we are probably missing a ton of functionality from there) and can also share details about how we built this. It’s not rocket science but does feel magic :)
-James
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